Help & FAQ



HERE ARE THE QUERIES MOST ASKED AND ANSWERED. WE HOPE YOU FIND YOUR ANSWER TOO. is strongly committed to protect your privacy.

Please visit our Contact Us page if you cannot find an answer to your question below, or if you need further assistance. We endeavour to respond to all messages within 48 hours.

We're dedicated to helping practising Muslims get together and, more importantly, stay together! We've got everything you need to complete half of your deen. Our ethos is based on the Quranic verse which states that "Women of purity are for men of purity, and men of purity are for women of purity" (Quran 24:26). Because of this, our unique features include the option for sisters to include their ‘Wali’ in conversations, and a team of moderators devoted to constantly ensuring the strict upholding of Islamic etiquette in all stages of contact between users as well as the individual profiles themselves.

REGISTER Complete your profile and enter details about yourself and the marriage partner you are seeking. To avoid registering bogus users / profiles we need all details and a valid email address and a phone number to validate and / or confirm your registration.

SEARCH - View the profiles of your metro-matches or search to find a match to your needs.

CONTACT - Use our secure online messaging system to contact the person whose profile you find appealing. Our secure messaging system will not reveal your contact details to other member. is totally different! Our primary objective is to introduce an online matrimonial platform which is in accordance with the Islamic rulings, therefore our platform was developed with serious consultation with Mashaikh who are also marriage guidance counsellors and have a solid grounding in fiqh.

Purity - Unlike many other matrimonial websites we pride ourselves on keeping this website in accordance with Islamic beliefs.

Privacy - We understand that privacy is very important for you. You will have control over who should see your profile and photos.

Protection - We care about your security and we use Secure Sockets Layer (SSL) to keep your data safe.

Your passwords are the most common way to prove your identity when using websites, email accounts and your computer itself (via User Accounts). The use of strong passwords is therefore essential in order to protect your security and identity. The best security in the world is useless if a malicious person has a legitimate user name and password.

Passwords are commonly used in conjunction with your username. However, on secure sites they may also be used alongside other methods of identification such as a separate PIN and/or memorable information. In some cases you will also be asked to enter only certain characters of your password, for additional security.

All newly created profiles will undergo validation to check if the data given is proper and without any abusive language or inappropriate content in order to show only authentic and appropriate profiles to the members.

The photos you upload will undergo manual validation to check if the photo is proper and decent since we display only real and genuine profile photos.

This is to avoid junk or invalid phone number entries. A profile with verified phone number creates genuine feel for other members. This increases your chance of getting more marriage proposals.

Yes. Your contact information is absolutely safe since we will never share your details to third party. Our site is 100% safe and secure.

We provide complete anonymity, no one will ever find out who you are, email is sent to other users in anonymous mode on your behalf, for further safety premium members can black list other members and avoid them in future. As per our policy we do not share your personal data with anyone.

We do not include a live chat room feature to avoid unnecessary chatting between opposite genders on this website; however, we do allow you to identify which members are online at the same time as you and allow you to message their inbox anonymously in order to find out more about them.

To delete your account, please login into your account and go to “Account Close” option.
My Dashboard > My Account > ACCOUNT CLOSE

To deactivate your account, please login into your account and go to “Account Deactivate” option.
My Dashboard > My Account > ACCOUNT DEACTIVATE

If you do not login within 90 days after hiding your profile, your account will be deleted automatically. No one can view your profile while it is hidden, and you will not receive any emails from the system. Please note that all paid fees are non-refundable.

Yes, you need to enter a valid email address to create a profile. Email address is unique to every Profile and hence cannot be used to create or update another profile.

All profiles registered on the site undergo a basic screening of content and photographs, post which it is made visible and searchable on the site. This process may take up to 24 hours.

Registration is simple & free of cost! Just log on to and REGISTER FREE by filling the details in the registration form.

To activate your account / verify your mobile contact number, please login into your account and go to “My Contact” option.
My Dashboard > My Account > My Contact

On My Contact > under MY CONTACT NUMBER(S) you will see your PERSONAL MOBILE number and a clickable link [VERIFY] please click on [VERIFY] to go to MOBILE NUMBER VERIFICATION PAGE and enter your PIN you received as a text / SMS message.

We suggest you to use our search option to choose from hundreds of profile. Kindly

Yes. One can register a profile for ‘Self’ as well as on behalf of Son, Daughter, Sibling or a Relative/Friend.

By upgrading to Premium Membership, you will be able to view Member’s Name, their Photos (Subject to other member’s preferences) send and receive messages. Premium members may exchange their contact details, if they wish. We will never give out your contact number or email address to other members.