Metro Matrimony Online – Pakistan is committed to protect and respect your privacy.
Metro Matrimony Online (“WE” or “MMO”) take your privacy seriously. This privacy statement (together with our terms and conditions and any other policies referred to in it) explains what information we gather about you, what and how we use that information, the lawful basis on which that information is used and who we give that information to. It also sets out your rights and our obligations in relation to your information and who you can contact for more information or queries.
1: Your consent
Your membership to the website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
This statement discloses the information gathering process and the privacy and dissemination practices for this website. MMO has created this privacy statement in order to demonstrate our firm commitment to protect your personal privacy.
The Website may contain links to other websites and we are not responsible for the privacy practices or the content of such sites.
We have adopted the following practices in order to safeguard the confidentiality of your personal information to the best of our ability.
2: Who this privacy statement applies to and what it covers
This privacy statement sets out how we will collect, handle, store and protect information about you when providing services to you or our clients, or performing any other activities that form part of the operation of our business MMO.
This privacy statement also contains information about when we share your personal information with other members of our group and other third parties (for example, third parties carrying out due diligence activities on our behalf).
In this privacy statement, your information is sometimes called “personal data” or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal information as “processing” such personal information.
We understand the importance of protecting children's privacy. Our website is not designed for, or intentionally targeted at, children. It is not our policy to intentionally collect or store information about children. We do not knowingly collect any personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us through the Websites or Services, please contact us at firstname.lastname@example.org, and we will use commercially reasonable efforts to delete that information.
4: What information we collect
We may collect and process personal data about you because you give it to us, because other people give that data to us (for example, third party service providers that we use to help operate our business) or because it is publicly available.
The personal data that we collect or obtain may include: your name; age; date of birth; gender; e-mail address; home address; country of residence; lifestyle and social circumstances (for example, your pastimes); employment and education details (for example, the organisation you work for, your job title and your education details); your IP address; your browser type and language; your access times; complaint details; details of how you use our products or services; details of how you like to interact with us and other similar information.
- If you provide Information to us by filling in forms on our website. This may include information provided at the time of registering, subscribing to any of our services, posting personal description, sending messages, making payments or requesting further services.
- Details of transaction & communication you carry out via our website.
- We may ask you for information when you report an issue or concern or we have or receive a complaint or query about you.
- We may keep a record of correspondence between you and us
- We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of the messages you send and receive without limitation, when you sent or received a message and the contents of that message. Messages are not private and are not confidential.
- We sometimes supplement the information that you provide with information received from third parties. For instance, credit reference agencies, search information providers, PayPal, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
- Where we are provided with personal data about you by any third party such as a service provider, we take steps to ensure that that third party has complied with the privacy laws and regulations relevant to that information; this may include, for example, that the third party has provided you with notice of the collection (and other matters) and has obtained any necessary consent (if applicable) for us to process that information as described in this privacy statement.
5: Information requested from members
When you register to use the Website and / or the Service, you will be asked for some general identifying information which will enable us to provide you with this customised service. We gather contact information (like your name, gender, date of birth, email address, contact number etc.) and demographic information (like your city of residence, country of residence, country of origin). We do not share, rent or sell this information to any third party. If you choose to become a Premium Member, our payment getaway / service provider (such as PayPal) collect financial information (like your credit card number, billing address, and expiry date) using industry standard secured payment pages.
We do not collect or store financial information (such as credit card numbers) on our servers.
6: Automatic information gathering from members
7: Public and Private Information
Private information is information that can personally identify you such as your real name, email address. When you register to use the Website and / or the service, you will be asked for some general identifying information to enable us to provide you with this customized service. We gather contact information (such as your email address).
If you choose to sign up for a Premium Membership or to purchase credits, financial information (such as your credit card number and expiry date) is gathered, processed and encrypted through our payment getaway / service provider (such as PayPal) on their secure servers to ensure that others cannot read it. The secure site has a bold / lock Icon about confirming the security of the Website. You can click on the Icon to confirm the Website security. MMO do not collect, process or store your financial information on our webpage or servers.
8: How We Use Information That We Collect
We may use the information we collct about you (including personal information, to the extent applicable) for a variety of purposes, including to (a) provide, operate, maintain, improve, and promote the Services; (b) enable you to access and use the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners. You can opt-out of receiving marketing communications from us by contacting us at email@example.com or following the unsubscribe instructions included in our marketing communications; (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyse trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.
Legal Basis For Processing (EEA Only):
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where: (a) we have your consent to do so, (b) where we need the personal information to perform a contract with you (e.g. to deliver the MMO Services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.
By signing up on the Website and / or for the service, you specifically agree to receive communications from us, or through us, to the email address and mobile contact number that you provide, including but not limited to: notifications of emails and instant messages you receive from other members on the Website, relevant photos and profiles, updates regarding our service, special promotions and offers, and notices of changes to the Website. Our site provides you with the opportunity to opt-out of receiving some types of communications from us by changing the settings on the page entitled "My Alerts & Privacy". If you do not opt-out of receiving such notices, they will be sent to you automatically, at our discretion. Your general demographic information is used to personalize your experience on the Website; to compose your personal profile, which is associated with an identity you have created; to allow other members to find you through a search; we do not send any advertisement from third party via email to any member. You are required to read the Terms & Conditions in order to understand your rights, privileges and obligations whilst using the website as a free or paying member.
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided at the end of this policy.
9: International Transfer of Information Collected
MMO is a Pakistan based, global company. We primarily store personal information about Website Visitors and Subscribers within the European Economic Area (the “EEA”), the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the MMO has operations for the purposes described in this Policy. We may also transfer your personal information to our administrators, who may be located in a different country to you. Such countries may have laws which are different, and potentially not as protective, as the laws of your own country.
Whenever MMO shares personal information originating in the European Economic Area (EEA) with a MMO administrator outside the EEA, it will do so on the basis of its approved binding corporate rules known as the MMO Binding Corporate Rules (“MMO’s BCR”) which establish adequate protection of such personal information.
If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to United Kingdom and other jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.
If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that by providing this personal information, you acknowledge that your personal information may be transferred to the United States and other jurisdictions in which we operate.
10: How Long We Retain Your Personal Information:
11: Managing or removing your personal information
We keep the information you have given us for as long as you are a member on the Website. You can always verify or request the removal of the personally identifiable information we have collected and change your registration information by visiting the appropriate subsection of "Edit Profile" To make changes to your profile, pause your account, or remove your account completely, you may do so at any time by hiding the profile from "My Account" page. Once the profile is paused or hidden, you will no longer receive any electronic communication from the Website (email or SMS), and no members can view your profile information.
12: Monitoring and moderating online activity
13: Sharing your public information on third party platforms
We will never share your private information that can identify you personally with our third party partners. Nevertheless, your public profile information which is viewable to all members on our website maybe occasionally shared on third party platforms by us. Please note we will never share any private information about you that can personally identify you.
We will never sell or rent your private information that can identify you personally to anyone.
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.
From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial or keep it anonymous if you request so. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org
If you choose to use our referral service to tell a friend about our products and services, we will ask you for your friend’s name and email address. We will automatically send your friend an email inviting him or her to visit the Websites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact us at email@example.com to request that we remove his/her information from our database.
The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may share information, including personal information, with any website that belongs to MMO. We may also share personal information with third parties when we have your consent to do so.
14: Your Privacy Rights
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at email@example.com.Data subjects may update or change their Account Information by editing their profile or by contacting firstname.lastname@example.org for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email email@example.com. Requests to access, change, or remove your information will be handled within thirty (30) days.
data subject who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us, we will respond to their request within thirty (30) days. We will retain personal information that we store and process for as long as needed to provide the Services to our data subject. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org
15: Additional Rights For EEA And Certain Other Territories:
If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:
- Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
- Right to object to processing: You may have the right to request that Zendesk stop processing your personal information and/or to stop sending you marketing communications.
- Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
- Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.
If you would like to exercise such rights, please contact us at the contact details in Section 16 below. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
16: Our Details
Metro Matrimony Online
Mrs Mehwish Asad
Email : email@example.com
Coventry CV1 2TT
Email : firstname.lastname@example.org